Exchanges and Returns

PRi is dedicated to offering the best experience to its Customers. This extends to the assistance policy, where there is an effort to meet any and all needs of the Customer. When purchasing an item in our Online Store (at www.store.pri.pt) or in our commercial spaces, the consumer is automatically covered by the Satisfaction Guarantee, where within the first 14 days he can return or exchange an item (except for the exceptions described in point 2) if it did not meet your expectations.

Before purchasing a good, keep in mind that in terms of Contract Resolution (Returns) there are elements in Portuguese Law that differentiate a distance purchase (online and to be received at the address via courier) from a purchase made/collected directly in a commercial.

For distance purchases (online and to be received at the address via courier), the Portuguese Law establishes a period of 14 days for the consumer (commonly known as the reflection period) after taking physical possession of the goods, during which time he/she can return the item(s) article(s) without the need to indicate a reason. In cases of free Contract Termination, the return postage is borne by the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law n.º 24/2014, of 14 February.

For purchases made directly in a commercial space (or made online with a request for collection in store), contrary to what happens in distance purchases, Portuguese Law does not establish the obligation for the selling company (in this case, PRi) to accept the Contract Resolution (Return) if this article complies. In these cases, although Portuguese Law does not impose on the selling company the acceptance of the return of the good purchased by the consumer, PRi, as a courtesy to its Customers, may, after analysis, accept this return within the first 14 days after the purchase, however, the Refunds can only be made via credit note. This credit note may be partially or fully discounted on new purchases at the PRi Store, either in the Online Store or directly in our commercial space, after being assigned to the Customer account. The credit note is valid for 1 year.

Although returns/exchanges are accepted within the first 14 days for distance purchases (as described above), returned goods will only be accepted if they scrupulously comply with the following conditions:

1.1. The returned item must be intact and without any marks/damage from use;
1.2. You will have to return the item together with its immaculate packaging, manuals and accessories;
1.3. Along with the returned good, you will have to attach the invoice containing that same item.

In case of violation of any of these points, we will not be able to accept the return (and the consequent refund) or exchange.

Except for technical anomalies, there are items that by their nature (due to hygiene, safety, risk of data transmission, manufacturer's recommendations, etc) cannot be accepted for returns/exchanges.

2.1. Exchanges or returns of earphones/headphones/headsets, batteries, batteries, memory cards, external disks, consumables or software are not accepted.
2.2. Exchanges or returns of products that have broken seals on the brand's packaging are not accepted.

AtençãoPRi reserves the right to refuse returns/exchanges for items whose Serial Number has already been registered/associated with a user account on online platforms/apps from the most varied manufacturers. The association of an item (via Serial Number) to an online platform/app may in many cases allow users no longer in possession of them to be able to control and track these items, which are being used by third parties. For this reason, PRi warns against the possible refusal of exchanges/returns for the full protection of its Customers.

If you want the refund, it will be done via bank transfer to the IBAN you indicate at the time of the return request. PRi will refund the amount paid for the article as soon as the technical status of the product is checked and the conditions described above are complied with (see point 1).

To start the return/exchange process, just go to our facilities with the article and your invoice, or if you don't have that possibility, you'll have to open an RMA request in the customer's area of the PRi online store (at www .store.pri.pt), mentioning "Commercial Return" in the cause of the malfunction. Subsequently, you must send the article via courier to our facilities. If the article is in compliance, the value of the return postage is borne by the consumer.

PRi understands the usefulness that the stipulated reflection period has for the Customer, however, this does not invalidate that before making a purchase the Customer does not try to make sure as much as possible that that product is really what will correspond to their expectations. and that will be in accordance with their interests and tasks performed by themselves. Nowadays the Internet is a powerful tool for information and clarification of doubts. PRi recommends that its Clients read and, if possible, comply with the following points:

5.1. Before purchasing a product, make sure that it meets your requirements.
5.2. Before purchasing a product, do a search for it in search engines, watch videos of that product on youtube or ask your questions through one of our contacts.

Don't forget: the internet is a powerful tool for information and clarification of doubts.
5.3. Before purchasing a product, see if you have a friend, colleague or family member who has the same product and, if so, see if you can get feedback.
5.4. If you are going to buy/pick up your equipment at our facilities, ask the seller all the questions you think are necessary.
5.5. After purchasing the product, always be careful when opening the box/packaging, and see how you have the equipment, accessories and manuals arranged inside the box/packaging.

In case of return/exchange, the more you respect the conditions under which you return the product, the easier the task will be for all parties involved (not applicable in the articles mentioned in points 2.1 and 2.2).