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The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, PRi provides all information so that you can exercise your right to complain to an official, third-party and impartial entity to the process. So, if you were dissatisfied with the purchase of a good or service on our website, or with the solution presented by us to resolve the situation, you can access this official website. https://ec.europa.eu/consumers/odr and state your objection.
WHAT IS ALTERNATIVE DISPUTE RESOLUTION?
The alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or orientation of any conflict, before opening litigation processes in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the merchant who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'committee responsible for consumer disputes'.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.